Privacy Policy – How 888pk Protects Your Personal Data

Introduction and Scope

This Privacy Policy applies to all personal information collected and processed by 888pk in connection with your use of the website at 888pk.onl and all associated services, including sports betting, live casino, slots, bingo and promotions. When we say "888pk", "we", "us" or "our" in this document, we mean the 888pk platform and its operators.

By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time. Significant changes will be communicated to you via email or a notice on the platform. The date at the top of this page always reflects the most recent revision.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents govern the relationship between you and 888pk.

What Information We Collect

We collect different types of information depending on how you interact with 888pk. Below is a breakdown of the main categories:

Registration and Account Information

When you create an account, we collect the following:

• Full name as it appears on your national identity card
• Date of birth (to verify you are 18 or older)
• Email address and mobile phone number
• Residential address in Pakistan
• Username and encrypted password
• Security questions and answers (if set)

Identity Verification Documents

Before processing your first withdrawal or if we have reason to verify your identity, we may request:

• Copy of your CNIC (Computerised National Identity Card)
• Proof of address such as a utility bill or bank statement dated within 3 months
• Proof of payment method ownership (e.g., JazzCash or Easypaisa account screenshot, bank statement)

These documents are stored securely and used solely for verification purposes. They are not used for any other purpose or shared with unauthorised third parties.

Financial and Transaction Data

We record all deposits, withdrawals, bets and game activity on your account. This includes:

• Deposit and withdrawal amounts in PKR
• Payment method used (JazzCash, Easypaisa, Raast, bank transfer, card)
• Transaction reference numbers
• Betting history, sports wagers and casino game results
• Bonus claims and wagering progress

Technical and Usage Data

When you visit the 888pk website or use the platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited, links clicked and time spent on the platform
• Session duration and frequency of visits
• Error logs and technical diagnostics

This technical data helps us improve platform performance, investigate issues and detect fraudulent or suspicious activity.

Communications Data

If you contact our customer support team via live chat or email, we keep records of your communications. This includes the content of your messages, support ticket history and any files or screenshots you submit. These records help us resolve your queries accurately and improve service quality over time.

How We Use Your Information

We use your personal information for specific, legitimate purposes only. The table below outlines the main uses and the basis for each:

Who We Share Your Data With

888pk does not sell your personal information to any third party. There are specific, limited circumstances where we may share your data with trusted partners or where we are legally required to do so:

Payment Processors

To process your deposits and withdrawals, your payment information is shared with the relevant payment service providers — JazzCash, Easypaisa, Raast infrastructure, or your card/bank. These providers operate under their own privacy policies and security standards. We share only the minimum information needed to complete each transaction.

Game Providers and Software Partners

Live casino games and slots are powered by third-party providers including Evolution Gaming, Pragmatic Play and others. When you play these games, the provider may receive a session token and game-related data (bet amounts, game results) necessary to run the game. Your full personal details are not passed to game providers.

Anti-Fraud and Compliance Services

We use third-party services to assist with fraud detection, responsible gaming monitoring and anti-money laundering checks. These partners may process technical and transaction data on our behalf under strict data processing agreements.

Legal and Regulatory Requirements

We may disclose your personal information if required to do so by Pakistani law, court order, law enforcement authorities or other government bodies. We will only disclose the minimum information required and will notify you of any such disclosure where legally permitted to do so.

How We Protect Your Data

Data security is taken seriously at 888pk. We implement a combination of technical, organisational and procedural safeguards to protect your personal information from unauthorised access, loss, misuse or disclosure.

Technical Measures

• TLS Encryption: All data transmitted between your browser and our servers uses TLS (Transport Layer Security) encryption.
• Password Hashing: Your password is stored as a cryptographic hash. Even 888pk staff cannot retrieve your original password.
• Two-Factor Authentication: Optional 2FA is available on your account for an extra layer of login security.
• Secure Data Storage: Personal information is stored on secure servers with access controls limiting who within our organisation can view sensitive data.
• Regular Security Audits: Our platform undergoes regular security reviews and vulnerability assessments.

Organisational Measures

Access to personal data within 888pk is restricted on a need-to-know basis. Staff with access to customer data are trained in data protection responsibilities. We maintain internal policies covering data handling, breach response and third-party data sharing.

What You Can Do

You also play a role in keeping your account secure. Use a strong, unique password for your 888pk account. Do not share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately via live chat.

Cookies and Tracking Technologies

888pk uses cookies and similar technologies on our website. Cookies are small text files stored on your device by your browser. They help the platform function correctly and allow us to understand how players use the site.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include your session login cookie, security tokens and preference settings. Without these cookies, the site cannot work properly.
• Analytics Cookies: Used to understand how visitors navigate the site — which pages are most popular, where users spend time and how they reach the platform. This data is aggregated and anonymous.
• Performance Cookies: Help us identify and fix technical issues, monitor page load times and improve platform stability, especially on mobile devices over 4G networks.
• Marketing Cookies: Used to show you relevant promotions on the 888pk platform based on your activity and preferences. These are only used with your consent.

You can manage cookie preferences in your browser settings at any time. Disabling essential cookies may affect how the platform functions.

Data Retention

888pk retains your personal data for as long as your account is active and for a period afterwards as required for legal, compliance and dispute resolution purposes. The general retention periods are:

• Account and identity data: Retained for the duration of your account plus 5 years after closure.
• Financial transaction records: Retained for 7 years from the date of each transaction.
• Betting and game history: Retained for 3 years from each activity date.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage logs: Retained for 12 months on a rolling basis.

After the applicable retention period, data is securely deleted or anonymised. If you request account deletion, we will remove your personal data subject to any overriding legal obligations to retain certain records.

Your Rights Over Your Data

You have the following rights regarding your personal information held by 888pk. To exercise any of these rights, contact our customer support team:

Right of Access

You can request a copy of the personal data we hold about you. We will provide this within 30 days of receiving a valid request. This includes your account information, transaction history and any identity documents on file.

Right to Rectification

If any of your personal information is inaccurate or outdated, you have the right to request that we correct it. For minor changes (such as a phone number or address), you can update these directly in your account settings.

Right to Erasure

You can request that we delete your personal data. We will honour this request where we are not legally required to retain the data. Note that financial transaction records and compliance-related documents may need to be retained for a period after your account is closed.

Right to Restrict Processing

In certain circumstances, you can ask us to restrict how we process your data — for example, while a dispute is being investigated.

Right to Withdraw Consent

Where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting any processing that took place before withdrawal.

Minors and Age Restriction

888pk is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. If you believe that a minor has registered an account or provided their information on our platform, please contact us immediately. Upon verification, we will close the account and delete all associated data promptly.

Age verification checks may be conducted at any point during the lifetime of an account. Accounts where age cannot be confirmed will be suspended and any pending withdrawals held until verification is complete.

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to understand how your data is being used or wish to exercise any of your data rights, please get in touch:

Email: [email protected]

Live Chat: Available 24/7 on the platform

We take privacy queries seriously and aim to respond to all requests within 5 business days. Complex data subject access requests may take up to 30 days, in line with standard practice.